Shipping, Refund and Returns Policy

Shipping Policy

All orders placed shall be processed in 2-3 business days, unless specifically mentioned, and marked for shipping. Orders are processed for delivery Monday through Friday, excluding holidays. We cannot accept any liability for delayed delivery caused by any third party shipping service provider. If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery.

For Domestic customers: Shipping is free within India. We take approximately 2 – 4 weeks to deliver the product within India. Orders that have been processed and shipped can be tracked using the consignment/tracking number on the shipping provider’s website. You will receive an email with the details of your shipping.

For International customers: Shipping will be charged at a flat rate per items. We take approximately 6 – 8 weeks to deliver the product to you. Orders that have been processed and shipped can be tracked using the consignment/tracking number on the shipping provider’s website. You will receive an email with the details of your shipping.

Deliveries to all EU countries

We ship to customers in EU countries. All orders shipped to countries within the European Union (EU) will have taxes and duties paid at checkout. This means that the price you see for the item(s) in your cart is the final price you’ll pay, and there will be no additional fees or charges upon delivery. We strive to make the checkout process as seamless as possible, so you can enjoy your purchase without any surprises or delays.

Refunds and Returns Policy Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Game components with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@kheogames.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should write to us at contact@kheogames.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.